ELViS Helpdesk Manual

What is the helpdesk manual?
● Audience, mostly for the help desk technicians, but also ELViS users.
● Information about the different person roles in the helpdesk.
● Provide information on the help desk workflows and lines of support.
● This is a living document and will be reviewed at least monthly.
● Explains the features/functionalities of the helpdesk.
● Guidance on how to solve user issues.
● Explain a code of conduct, rules.
● Links to external resources and their allocation.